General Termes and Conditions
This our general Terms and Conditions for individuals and small groups, but more than 17 people in one group we have a specific contract, it depend on the group size and the service or tour offered.
By booking a tour or activity or any other service with Morocco Desert trips, you will be accepting these conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.
Booking & Payments
Once you have accepted our offer and agreed on the quoted itinerary and price, we send you the invoice with payment details. Your booking will be confirmed after we receive the initial 30% deposit of your total amount. We accept payments via bank transfer, PayPal, Visa, and Master Card. and the remaining balance must be paid prior to your tour start by card with 5% processing fee, or cash in (Moroccan Dirham, Euro, USD, English sterling ).
If you wish to cancel your travel arrangements in writing. The cancellation charge is contingent on the number of the days we have received your written cancellation notice prior to start of your travel.
Marrakech day trips:
– Cancel 48 hours before the departure time for a full refund without any cancelation fee.
Morocco desert tours:
– Cancel 5 days before the departure time for a full refund without any cancelation fee.
– Cancel 10 days before the departure time for a full refund without any cancelation fee.
Special and custom Requests
Any special requirements that are important to your booking must be provided to us before you book in writing.
Force majeure /Unforeseen Circumstances
Due to unforeseen circumstances, we reserve the right to cancel your tour or trek. If such an event should occur, we will refund any sum you have already paid to us, including the deposit, but we are not liable to pay any additional compensation to you. Unforeseen circumstances include but are not limited to natural or nuclear disasters, war or threat of war, riots, terrorists, fires, adverse weather conditions and others.
We do not provide any insurance. It is your full responsibility to obtain appropriate travel insurance. We strongly encourage you to have travel insurance in the event of illness, cancellation, baggage lost, delays and others.
We will accept liability should any part of your travel arrangements not be as described per your booking and not be of a reasonable standard. We will pay reasonable compensation (limited to the maximum amount paid to us for that portion of the travel arrangements), unless there was no fault on our part or our vendor partners. Please note that we assume no responsibility whatsoever for personal injury, illness or loss incurred during your trip.